Shipping policy
SHIPPING POLICY
Thank you for shopping with All Things Accuracy. We work to process and ship every order as quickly and carefully as possible. Processing times vary depending on product availability, customization and manufacturer lead times.
IN-STOCK ORDERS
In-stock products typically ship within 2–5 business days. Orders placed on weekends, holidays or outside normal business hours will begin processing on the next business day.
Processing time is separate from the carrier’s estimated transit time. Selecting an expedited shipping method does not shorten the time required to process, assemble, tune or prepare an order.
SPECIAL-ORDER PRODUCTS
Products marked “Special Order,” “Available to Order,” “Built to Order” or otherwise not currently in stock require additional processing time. Special-order products typically ship within 10–20 business days but may require up to 6 weeks or longer depending on manufacturer availability, production schedules and distributor delays.
All special-order timelines are estimates and are not guaranteed delivery dates. All Things Accuracy is not responsible for manufacturer, distributor or carrier delays outside our control. We will contact you if we become aware of a significant change to the expected timeline.
Payment is collected when a special order is placed. Once the order has been submitted to the manufacturer or distributor, it may not be canceled or changed.
CUSTOM-BUILT PRODUCTS
Custom bowstrings, custom arrows, bow packages and other personalized products require additional production and preparation time. Lead times depend on the product, selected options and current order volume. Any estimated completion date provided at checkout or by an ATA team member is an estimate and is not guaranteed.
Custom and personalized products may not be canceled, changed or returned once production has started.
ORDERS CONTAINING MULTIPLE PRODUCTS
Orders containing both in-stock and special-order products may be held until all products are available and shipped together. At our discretion, products may be shipped separately. Customers requesting separate shipments may be responsible for additional shipping charges.
SHIPPING CONFIRMATION
You will receive a shipping confirmation with tracking information once your order has been prepared and accepted by the carrier. Tracking information may take up to 48 hours to update.
Shipping estimates begin when the carrier receives the package—not when the order is placed.
DELIVERY DELAYS
Carrier delivery dates are estimates and are not guaranteed by All Things Accuracy. Weather, holidays, regional disruptions, incorrect addresses and carrier delays may affect delivery. Once a package is in the carrier’s possession, ATA cannot directly control its movement or delivery schedule, but we will provide available information and reasonable assistance with a carrier claim when needed.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has shipped.
Additional shipping costs caused by an incorrect or incomplete address, refused delivery or returned package may be the customer’s responsibility.
DAMAGED OR MISSING PACKAGES
Please inspect your order promptly after delivery. If an item arrives damaged, incorrect or incomplete, contact All Things Accuracy within 48 hours and include your order number, photographs of the packaging and photographs of the product.
If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors and the carrier before contacting us. ATA will assist with available carrier-claim procedures, but replacement or reimbursement is subject to the outcome of the carrier’s investigation.
CONTACT US
Questions about an order, special-order timeline or shipment may be directed to:
All Things Accuracy
25 Sullivan Avenue, Suite 1
Liberty, NY 12754
845-650-1354
allthingsaccuracy@gmail.com